Refund & Cancellation Policy

Our free plan grants 30 credits a month and requires no payment details. You can use it without any commitment.

All prices on the pricing page are shown in USD and exclude tax. As a Canadian business we are required to collect GST/HST from customers in Canada; the rate depends on your province and is calculated and shown at checkout before you pay.

Refunds include any tax that was charged. Business customers with a valid GST/HST number can claim input tax credits using the invoice available in the billing portal.

If you are not satisfied with a first-time paid subscription, you may request a full refund within 14 days of the initial charge. Email us and we will refund the payment to your original method.

The guarantee applies to your first purchase only, not to renewals.

Credits are granted at the start of each billing period and reset at the end of it — unused credits do not roll over, and they have no cash value.

A refund cancels the plan and the remaining credits with it. Credits already spent on generated videos are not refundable, because the rendering cost has already been incurred.

Subscriptions renew automatically. Renewal charges are generally non-refundable. To avoid a renewal charge, cancel before your billing period ends — you will keep access until the end of the paid period.

You can cancel anytime from your billing settings (which open the Stripe billing portal). Cancellation stops future charges; it does not retroactively refund the current period unless covered by the guarantee above.

We may issue refunds at our discretion — for example, prolonged service outages or duplicate/erroneous charges. Chargebacks filed without contacting us first may result in account suspension.

Nothing in this policy limits any statutory rights you have under applicable consumer-protection law (for example, EU/UK withdrawal rights).

Email support@lomu.ai from the address on your account, with your invoice number and reason. We aim to respond within 2 business days.